Twitter's most recent update addresses the ease with which one can appeal an account suspension.

In light of Twitter’s bias-related controversy, the recent app update on appealing violations comes as no surprise.

On Tuesday, April 2nd Twitter announced a new, user-friendly in-app feature for users to appeal unjust account suspensions. Under fire in the media for an apparent bias against conservatives, it seems Twitter may be saying ‘Sorry, not sorry’ with this app update. By making it easier to appeal, they’re addressing that perhaps there is a problem with their previous account suspension methods, yet still denying any existing bias. But, the good news, it’ll be easier for those banned to get their Twitter accounts back.

The President of the United States called out the CEO of his favourite platform, on that platform.

After being accused of “shadow banning” Republicans by Donald Trump, Twitter CEO Jack Dorsey testified in front of Congress denying the accusation. “Let me be clear about one important and foundational fact: Twitter does not use political ideology to make any decisions whether related to ranking content on our service or how we enforce our rules,” Dorsey stated. “We believe strongly in being impartial, and we strive to enforce our rules impartially.”

And again, appearing on both Joe Rogan and Sam Harris‘ podcasts, Dorsey denied any bias. Both hosts of each separate podcast suffered backlash from their audience, complaining that they went too lightly on Dorsey. Rogan addressed this backlash by bringing Dorsey back for a second round, along with Tim Pool, a journalist who had been banned on Twitter, and Vijaya Gadde, who manages Twitter’s policy. The Twitter representatives presented how complex mediating a platform like Twitter really is, outlining that the issues are not as simple as Conservative vs Liberal (they never are). In the end, you’re left feeling like ethical journalism and censorship issues on social media aren’t that simple to solve, after all.

Public opinion of Twitter's banning habits remains low despite open communication and attempts to rectify.

Although Dorsey has been open and seemingly very honest, people still aren’t convinced Twitter doesn’t have a political agenda, or at the very least, an unconscious bias. Either way, those who have been banned can now appeal with the chance to explain why their Tweet was not in violation of Twitters policy.